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Most HR Teams Are Still Using AI Like a Chatbot — And It’s a Massive Waste of Opportunity

Across Malaysia, AI adoption in HR is accelerating fast. Teams are experimenting with ChatGPT, automating documentation, and testing new workflows in recruitment and learning. But beneath that momentum lies a more uncomfortable reality: most organisations are still operating at a very shallow level of AI capability. For Laurence Yap — an HR practitioner with more…

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Hilmi Hanifah
Hilmi Hanifah
Hilmi Hanifah is the editor at New in Asia, where stories meet purpose. With a knack for turning complex ideas into clear, compelling content, Hilmi helps businesses across Asia share their innovations and achievements, and gain the spotlight they deserve on the global stage.
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