HomeInnovationInnovation ManagementThe Biggest Revenue Leak in Your Hotel May Be Your Best Customer 

The Biggest Revenue Leak in Your Hotel May Be Your Best Customer 

By Pierre Marechal, Vice President, Strategic Advisory & Asset Management at JLL Most hotel commercial teams spend enormous effort winning new business. Far less attention is given to a more important question: Is the business we already have still worth keeping? Across the hospitality industry, thousands of negotiated corporate agreements, wholesale contracts, and preferred partnerships…

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